House rules

The properties we manage are carefully selected to ensure maximum comfort for our guests.

To maintain high service standards, we kindly ask all guests to respect the rules of good neighborly conduct.


If the property is located within a residence, guests are also required to follow condominium rules, including:


Swimming Pool


  • Do not use the pool during night hours.
  • Respect the designated daytime pool hours.
  • No diving.
  • No running near the pool.
  • No drinks allowed in the pool area.
  • No loud noises or shouting.
  • Follow all additional rules indicated on signs by the pool.


Balconies

  • Do not hang towels or clothes on balcony railings.
  • Barbecues on balconies are strictly prohibited.
  • Avoid making noise on balconies during nighttime hours.


Shared Gardens

  • Barbecues are not allowed in shared garden areas.
  • Do not leave trash in the gardens.
  • Always clean up after your pets.


Inside the Apartments

  • Sort waste correctly according to local recycling rules and only place it outside on designated collection days.
  • If you cannot place the waste outside on the day of departure due to lack of collection, please leave it well separated inside the apartment. Do not leave trash outside on the wrong day.
  • Failure to properly recycle will result in a €150 fine.
  • Respect quiet hours: from 10:30 PM to 8:00 AM, avoid loud noises.
  • Leave the apartment tidy. Dishes must be cleaned and washed. Failure to do so will incur a €150 fine.

If the property is a private house or villa, in addition to standard respectful behavior, the following rules apply:


Swimming Pool

  • The use of the pool is entirely at the guest’s own risk. Children must always be supervised by an adult.
  • Children are not allowed to use the pool without adult supervision.
  • No diving.
  • No running near the pool.
  • No drinks allowed in the pool area.
  • No loud noises or shouting.
  • Follow all additional rules indicated on signs by the pool.


Private Gardens

  • Do not leave trash in the garden.
  • Always clean up after your pets.


Inside the House

  • Sort waste correctly according to local recycling rules and only place it outside on designated collection days.
  • If it’s not possible to dispose of waste on departure day, leave it separated inside the house.
  • Improper waste disposal will result in a €150 fine.
  • Respect quiet hours: from 10:30 PM to 8:00 AM, avoid loud noises.
  • Leave the house tidy. Dishes must be cleaned and washed. A €150 fine applies if not done.


Check-in and Check-out


  • Check-in: From 4:00 PM at our office located at Via Barcuzzi 41, Lonato del Garda.
  • Check-out: Between 8:00 AM and 10:00 AM directly at the property.
  • Any schedule changes must be arranged in advance and are subject to staff availability.


Security Deposit


  • A cash deposit is required at check-in and will be refunded at check-out provided there are no damages.
  • Guests must report any damages caused during their stay.

Failure to report damages will result in a 50% surcharge on the amount to be reimbursed.